This page describes the management methods of the site. Reference is made to the processing of personal data of users who visit it. This is for the purposes of the General Data Protection Regulation. Visiting this site may result in the processing of data relating to identified or identifiable individuals. The data controller is JØNAS ®, with headquarters in Chiavari, Via Gerolamo Filippini 36.
WHAT KIND OF DATA WE COLLECT AND WHY
We collect your personal data when you place an order, contact us, sign up to receive our marketing communications, browse our website, or use any other service offered by our website ( www.monkeyfam.it ). The data collected includes details you provide, such as your first and last name, and shipping and billing addresses. We also collect data regarding your purchases and the pages and products you visit on our website. We use this data to:
• Receive your orders, process payments, and ship purchased items;
• Provide additional services you request, such as our commercial communications;
• Give you access to services reserved for registered users, such as wish lists and product notifications
• Provide you with help and assistance through our customer support service;
• Personalize your visits to our site and ensure that content is presented in the most effective manner for you and for your computer.
By law, we require a valid legal basis to process your data. In most cases, we will process your data because we have entered into a mutual contract, for example, to ship your purchases or provide other services you have requested. We will also use your personal data to send you commercial and sales communications that we believe may be of interest to you only with your explicit consent, or if you are an existing customer with whom we have a legitimate interest in communicating. You can opt out of receiving commercial and sales communications from us at any time.
HOW LONG DO WE KEEP YOUR DATA?
We will not retain your personal data longer than necessary to fulfill the purposes for which you provided it, unless the law permits or requires longer retention. The retention period varies based on the purpose of the processing. For example, data collected during the purchase of goods on the website www.monkeyfam.itis retained in accordance with local tax laws, while data used to send commercial communications is retained until you request its deletion.
WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
Under the law, you have the right to:
• Know which of your personal data are being processed, where they come from and how they are used;
• Ask us to update, correct or integrate the data we hold about you;
• Express your consent to processing for a specific purpose;
• Ask us to delete or remove your data from our systems;
• Limit or appropriately restrict our processing of your data;
• Ask us to provide your personal data in our possession in an easily readable electronic format or to transfer the data directly to a third party nominated by you.
You can exercise these rights at any time by writing an email to: infomonkeyfam@gmail.com
If you believe that the processing of your personal data has not been carried out in compliance with the law, you can lodge a complaint with the supervisory authority responsible for enforcing the rules on personal data protection in your jurisdiction.
This policy may be subject to changes and additions over time. Where possible, we will try to inform you of any changes made, but we encourage you to periodically review the content. The release date and version number are indicated at the beginning of this policy.
WHAT KIND OF DATA DO WE COLLECT?
We collect and process only the data necessary to provide you with our services. We collect the following data when you browse or make purchases on the website www.monkeyfam.it:
a) We transmit the personal data required to complete and ship your orders, including your name, billing address, shipping address, payment details, mobile phone number, landline number, and email address. We collect your email address to send you an order confirmation; we collect your phone number to contact you in case of problems with your order.
b) We collect your email address when you sign up to receive newsletters.
c) If you have a registered account on Monkeyfam.it, we collect your name, email address, password, country, and additional data regarding your marketing preferences.
d) When you contact our customer service team, we may collect additional information to help us resolve any questions you may have about your order, delivery, payments, shopping preferences, the site, or any other queries.
e) We collect and process data about your browsing on the website www.monkeyfam.it, including the pages you visit and how you interact with them. If you have a registered account, we collect data about your access to the dedicated areas of the site.
f) If you are a customer of www.monkeyfam.itor if you have given us your consent, we collect and process your personal data for direct marketing purposes.
g) If you provide us with someone else's personal data, for example when you purchase a product to ship to a friend or as a gift, we will collect and process the personal data required to complete the transaction, such as your friend's name, shipping address, and other contact information.
If you are receiving an item as a gift, we will only process your data to fulfill the gift request and our contractual obligations.
HOW WE USE THE DATA WE COLLECT
We collect and process your personal data for the following purposes:
a) When you purchase a product from the www.monkeyfam.it website, we ask you for the personal data necessary to allow us to fulfill our contract with you, including payments, any anti-fraud checks if you choose to pay by credit/debit card, invoicing, shipping and delivery of the product, and any returns management.
b) When you visit the www.monkeyfam.it website, we collect the minimum personal data necessary to allow us to provide you with the site's services, such as placing and maintaining items in your shopping cart.
c) When you visit www.monkeyfam.it, we use some data about your browsing habits to help us improve the site and our promotion of it. This includes data about how you arrived at our site; the date and time of your visit; the products you searched for and viewed; page response times, download errors, length of visits to certain pages, interaction data (such as scrolling, clicks, and mouseovers), and the methods used to browse away from the page.
d) We also collect data about your use of the www.monkeyfam.it websiteusing cookies. Further information on how we use cookies and how to disable them is included in our Cookie Policy.
e) When you register on the www.monkeyfam.it website, we collect the data necessary to recognize you upon your return and provide you with services dedicated to registered users, such as creating a wish list or subscribing to the newsletter. If you no longer wish to receive these emails, you can unsubscribe at any time using the link at the bottom of the email or by contacting our customer service directly.
f) When you sign up to receive our marketing communications, we ask you to provide your email address. If you prefer not to receive these emails, you can unsubscribe at any time using the link at the bottom of the email or by contacting our customer service directly in the "Contact Us" box.
g) If you have made purchases on www.monkeyfam.it, we will use the personal data we have about you, including your purchase history, to contact you about products and services that may be of interest to you. This contact typically occurs via email, but in some circumstances, you may be contacted using other methods, such as when we learn that an item you desired is back in stock. If you prefer not to be contacted using these methods, you can unsubscribe at any time by contacting our customer service directly.
h) We analyze your contact information, purchase history, browser data, and habits to personalize our marketing communications, website presentations, and online advertising to better meet your preferences. For example, if you've previously searched for or purchased a particular shoe model, we may send you an email to let you know it's on sale or to show you similar products as part of our online advertising.
i) When you contact our customer service team in the " Contact Us" box, we use the personal data you provide and collected to fulfill your requests for help or information.